Take back your time

The Guardian article on time management by Oliver Burkeman

After the roll out of windows 95, while working at Home Shopping Club, a customer

service call was given three to five minutes for completion.  Knowing this was not enough

time to satisfactorily accomplish anything, tech support was given the time needed to solve 

a problem.  Consequently children were made happy at Christmas, and the company eventually

turned a profit from computer sales which made for a successful quarter.  Saving time did not make money, satisfied customers made money.